Privacy Policy

1. Introduction

Nano VPN ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and applications (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect the minimum amount of information necessary to provide our Service:

• Account information: Email address and hashed password when you register.
• Payment information: Billing details processed by our secure third-party payment processors. We do not store full card numbers.
• Diagnostic data: Crash reports and performance data you optionally share to help us improve the apps.
• Communication data: Messages you send to our support team.

3. What We Do NOT Collect

Nano VPN operates under a strict zero-logs policy. We never collect, store, or share:

• Your VPN connection timestamps or session durations
• Your originating IP address or VPN-assigned IP address
• The websites you visit or services you access
• The content of your internet traffic
• DNS queries made through the VPN tunnel

This policy has been independently audited and verified by a third-party security firm.

4. How We Use Your Information

The information we do collect is used solely to:

• Create and manage your account
• Process payments and manage subscriptions
• Provide customer support
• Send service-related notifications (security alerts, billing receipts)
• Improve app performance using anonymised diagnostic data
• Comply with applicable legal obligations

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited data with:

• Payment processors (e.g. Stripe, PayPal) to handle transactions securely.
• Infrastructure providers that power our servers under strict data-processing agreements.
• Law enforcement only when compelled by a valid legal order — and because we hold no activity logs, there is nothing meaningful to disclose.

6. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We use analytics cookies (e.g. aggregate page-view counts) only with your consent. You can disable non-essential cookies at any time through your browser settings or our cookie preference centre.

7. Data Retention

Account information is retained for the duration of your subscription plus 90 days after cancellation to resolve billing disputes. After that period, your data is permanently deleted. Support communications are retained for 12 months.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, contact us at [email protected].

9. Security

We use AES-256 encryption, secure HTTPS connections, and regular third-party security audits to protect your data. Despite these measures, no transmission over the internet is 100% secure. Please use a strong, unique password for your account.

10. Children's Privacy

The Service is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at: